Luxury, Unlocked
Love the Sales is now
Born from Love The Sales, THECODE is the smarter way to shop luxury fashion. Created by industry insiders, it gives members access to the world's best labels. Pre-sale access. Insider prices. Only on THECODE.
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My payment has failed - why did this happen?

Common reasons for payments failing include:

  • Insufficient funds in the account

  • Your bank not authorising the transaction

  • Incorrect payment details entered

Please check the following details have been entered correctly at checkout, and if you are still encountering problems please speak to your bank: 

  • Card number

  • Name on card

  • CVV / CVC

  • Card expiry date

  • Billing address

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We typically reply within 1 working day.

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