What if I haven't received my refund?

If you have returned your item:

• Once your item has been delivered back, from this date of delivery please allow a further 14 working days for this to be processed.

• If your order has been cancelled: Depending on if your order has been processed, please allow 5-7 working days depending on your bank's clearing process for this to be credited back via the method you paid.

• Order not processed - The funds will be held in ‘authorisation’ or ‘pending’. After a few days depending on your bank, these will be credited back to you and the transaction will no longer appear.

If your refund is not the amount you were expecting, please get in touch and we’ll be happy to help. Please email us with your order number and the amount of the refund and we can look into this further for you

For more details on your orders, please visit My Orders.